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Who am I |
An extremely customer focused person who is service orientated. I have a planned worked structure and organized time management structure.
A person with over 25 years of experience in customer service across a broad range of industries.
I apply my management and leadership skills to focus on supply, service, planning, and delivering of outcomes to meet established objectives.
I have considerable experience as a Project Manager with a strong knowledge of the service industry including:
· Telecommunications Service Providers;
· Voice over Internet Protocol (VoIP);
· Supply of Project & Facilities Management services;
· Delivery & commissioning of systems including Building management, Mechanical Air Conditioning and Microwave communications;
· Underground pipe and cable locations; and
· Integration and support.
My clients and peers consider me to be a positive and valuable team member, and have described me as dedicated, loyal, reliable, diligent and trustworthy. |
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Recent Project Experience |
Parking Solutions
Yes a need to provide a complete solution to a major parking operator saw PMDA engaged in a 2 year project
I was engaged to provide project management and to train as a technical service person. On arrival there was a noticable lack of direction and back office operations missing. My time was spent covering site visits, quoting, customer liasons and parts ordering and stock control.
Optus 'YES'
I was engaged at Optus Core Networks Deployment (CND). My roll here was Logisitcs for CND on the BIG FOOT project. To find missing orders and individual material items and to liase with the Design team to forecast future material requirments.
Within 3 months there was a need to pre order consumables materials and this was added to my daily task list. Finally I was given the control over the DC power, Air Conditioning and Structural Audit and design which also included placing PO's. Technical advice was given to the Project Managers throughout.
Telstra Next Generation
Kordia (AAPCS) were one of many companies to provide resources for this project. I was engaged as a 'site controller'. I provide control over installation teams, materials and equipment. The area that was assigned to me was ACT and the Riverina. Logistics played a large part in this roll as well as controlling sub-contractors. My total time at Kordia was a fixed 3mth contract.
West Morton Health Area – Networked PABX – Project Manager
I was engaged as a Project Manager, and successfully installed seven networked PABX’s within the West Morton Health area.
Unique logistics were encountered in this project – all systems were approximately 100km apart, except the two systems in Ipswich, and all but one system was installed within an Emergency ward of an operational hospital. The largest was a 700 extension change-out, which had to coincide with the quietest time for the emergency ward.
Due to a planned change-out, the project was completed with minimal time down time for the emergency ward, and with high client satisfaction. |
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Commonwealth Bank – Disaster Recovery Site – Project Manager
I was engaged to manage the delivery of a 521-seat disaster recovery centre. Along with the Project Management, I contributed to the general telephony design plus the call centre design and implementation.
The Project schedule was reduced from the initial 3 month period to three weeks. I managed a full-time technical team of three staff, with additional services required during the design stage.
The project team completed the project enabling the client to go-live with the solution within the three weeks. The project was declared to be a great success and achievement by CBA. |
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ADI – New PABX and Cordless phone system – Project Manager
I was engaged to manage the delivery of a 1000 extension PABX. The PABX incorporated a cordless coverage area of Garden Island.
I personally completed and signed off a survey of the entire island. The project was completed within time and on budget. |
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Hutchison 3G Network – Program Manager
I was engaged to manage the delivery of a $36M upgrade to the existing Hutchison Network. The scope involved the redesign of microwave traffic, fibre connections, updated documentation and management of Hutchison staff and contractors.
OH&S, including rules of attendance, were a high concern area for Hutchison, and I successfully managed these and achieved a high client satisfaction rating. |
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Catholic Education Office – Project Manager
I took over a project to complete a major rollout of a 2Mbit WAN to 80 schools. I redesigned the project plan and managed three major subcontractors (Telstra; Soul Pattison Telecommunications; EDC implementation partner).
The technology and services were new to the clients, and I navigated them through the project with open and effective communication. |
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Catholic Education Office – Project Manager
I managed the design and relocation of the Data Centre to a Tier organized Service Provider (SPT). The scope included facilities management, cabling, power and subcontractor management services.
I completed this project under budget and within the specified timeframe, and achieved a high client satisfaction rating. |
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Reuters – Program Manager
Reuters is migrating multiple clients to a digital service and I was engaged to manage a program to decommission their analogue satellite dishes. The scope included facilities management, cabling, power and subcontractor management services.
The satellite dishes were on various rooftops in the Sydney and Melbourne central business districts, and involved complex planning with sensitive OH&S requirements.
I have managed multiple projects without incident, and with high client satisfaction. |
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Employment History and Responsibilities |
Clear Lead
Facilities Manager & Project Manager
§ Led an internal project to relocate Clear Lead’s office in North Sydney. Managed entire facility including people, process and technology.
§ Established the internal VoIP communications system for national access for all staff members.
§ Established the 1300 CLEAR1 (253271) national contact number.
§ Established a new Facilities Management service line.
§ Won a 12 month contract with Reuters for analogue satellite dish removal program (8 dishes from Sydney CBD rooftops).
§ Won a 3 year contract with Hewlett-Packard for facilities management services provided for HP’s clients.
§ Designed, planned and migrated the Catholic Education Office’s Data Centre from Parramatta to an outsourced Centre in Sydney CBD.
§ Project Management of a WAN Rollout for the Catholic Education Office’s 75 schools in the Parramatta diocese. |
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DTS
Corporate Project Manager
§ Heavily involved in the day to day operation of a small business.
§ Involved daily in all aspects of data and telephone requirements.
§ Plan work and timelines for 5 field staff.
§ organize and deliver materials to sites as required.
§ Work very closely with both Optus and Telstra in data cabling, optical fibre cabling, installations and account operations.
§ Provide quotes for major and minor work requirements.
§ Provide Sales support in the office and the field. |
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NetStar
Project Manager
§ Heavily involved in the day to day project management of a large business.
§ Involved daily in all aspects of telephone installation and programming.
§ Plan work and timelines for staff and contractors.
§ organize and deliver materials to sites as required.
§ Work very closely with Customers, staff and contractors to ensure installations are of a high level.
§ Provide quotes to Netstars Sales staff.
§ Provide Sales support in the office and the field. |
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Siemens
Project Manager
§ Heavily involved in the day to day project management of a large business.
§ Involved daily in all aspects of telephone installation, programming, and Microwave radio installation.
§ Plan work and timelines for staff and contractors.
§ Organize and deliver materials to sites as required.
§ Work very closely with customers to deliver projects on time and within budget.
§ Provide leads for additional major and minor work to sales staff.
§ Provide Sales support in the office and the field. |
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Environmental Control Services
Environmental Controls NSW
State Manager
§ Heavily involved in the day to day operation of a small business.
§ Plan work and timelines for staff and contractors.
§ Provide quotes for major and minor work requirements.
§ Major travel within NSW
§ Organize and deliver materials to sites as required.
§ Worked very closely with Grace Bros, external consultant and the sister company in Melbourne. |
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Siebie Environmental Controls
Sales Manager
§ Managed Sales team of 6.
§ Stand in State Manager for 3 months.
§ Organized internal Store. |
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TAC Australasia
Sales Representative
§ Expanded territorial sales.
§ TAC had no Sales team so they were not represented in the market. I was employed to improve sales and re-establish the TAC Australasia name. |
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Foster Test Equipment
Technical Sales Representative
§ Expanded territorial sales from $1m to $3m in 18 months.
§ Major travel in NSW.
§ Face to face sales at show level in NSW and QLD.
§ Provided technical support to internal Staff.
§ Provided Sales demonstrations to customers.
§ Provided training and ongoing support to customers. |
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Honeywell
Team Leader
§ Managed Service team of 6.
§ Provided Sales leads.
§ Incentive to Increase:
§ Team moral;
§ Bottom line; and
§ Customer satisfaction.
· Achieved high ratings on all measurements. |
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Electronics Technician
Colour TV, Video and HIFI repairs
§ Self employed
§ Managed a family business from sales, repairs to managing the finances. |
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Qualifications & Education |
Introduction to basics of Prince2;
Qualified Electronics Technician;
Microsoft Win2000 Network and Operating System Essentials;
Microsoft Project training;
Network Logic Computer training;
Microsoft Data introduction;
First Aid Officer.
1979 - Malvina High School - Higher School Certificate
1984 - Sydney Institute of Technology - Electronics craftsman certificate of proficiency
1989/90 – Honeywell - Multiple 1, Optus and 3 day courses for operation of controls. |
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Interests |
4WDriving, camping, water sports, spending time with my family (wife and two boys), computers |
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Reference |
Email for references |
